At The Elite Emporium, your satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we are here to help. Please read our refund policy carefully to understand your rights and responsibilities under Bangladeshi law.

Eligibility for Refunds

  1. Condition of the Item: Refunds will only be issued for dresses that are in their original condition. The item must be unused, unwashed, and undamaged.
  2. Time Frame: Customers must request a refund within 3 days of receiving the dress. Requests made after this period will not be eligible for a refund.
  3. Proof of Purchase: A receipt or proof of purchase is required to process your refund.

Non-Refundable Charges

  • Courier Charges: The cost of shipping is non-refundable. Only the price of the dress will be refunded.

Refund Process

  1. Initiate a Refund: To initiate a refund, please contact our customer service team at info@theeliteemporium.com within 3 days of receiving your dress. Provide your order number and details about the product you wish to return.
  2. Approval and Return Instructions: Once your refund request is approved, we will provide instructions on how to return your dress. Please ensure that the dress is securely packaged to avoid any damage during transit.
  3. Inspection and Approval: Upon receiving your returned dress, we will inspect it to ensure it meets our return criteria. We will notify you of the approval or rejection of your refund.
  4. Refund Issuance: If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Important Notes

  • Damage During Return Shipping: Hoor Style is not responsible for any damage that occurs during the return shipping process. It is recommended to use a trackable shipping service or purchase shipping insurance.
  • Custom-Made Dresses: Due to the personalized nature of custom-made dresses, refunds are evaluated on a case-by-case basis. Please contact our customer service team for more information.

Contact Us

If you have any questions about our refund policy, please contact us at:

Email: info@theeliteemporium.com
Location: Bangladesh

Thank you for choosing Hoor Style. We appreciate your understanding and cooperation.